Friday, July 18, 2008

mambaMH:malaysian hospitality

you know how malaysian airlines (MH) "hospitality" towards the unearthly creatures travelling the economy class. the ticket price in bizz & first class btw includes -calling you by your name, getting your meals in noritake look-a-like and 5 cucuk of satay. and dont forget that friendly conversation, " so miss mamba you're flying to LA for holiday? here, let me put your jacket aside, why not you have coffee, juice AND wine?

so imagine mamba's astonishments in the following incidents (all took place in EY):

incident 1:
flight attendent (i heard they get offended if you call them stewardess nowadays)
anyway: " .....and what would the kids have, mem? chicken with noodles or egg with mushroom?"
mamba: " egg with mushroom, please..."
fligh attendent: "alright..egg it is. btw your hair looks great on you!"
err....talk about MH (Malaysian Hospitality)...was that part of Idris Jala rebranding programme? compliments to an EY passenger?
or mamba can put it down to Bob with an O? mamba's latest do (performed just 2 days prior to leaving to the land of dimsum) did turn out very halle berry...
yet...mamba still have her doubts, it could just be another MH standard operating procedure no 56 para 2 - always compliments an EY passenger. in the FAQ: How? a) hair b) baju c)......d).....if everything else fails just compliments the weather


incident 2
flight attendents (while giving out headphones) : "hey! you look familiar!"
mamba: " don't think so, I'm not famous"
flight attendent : "no, you are very familiar"
MH standard operating procedure no 91 para 5c) - if you cant compliments on (refer no 56 para 2) AND the weather is bad...act as though person is famous...or at least familiar.

incident 3
scenario: mamba & family was allowed to enter the cabin first despite holding EY tickets (kids make great peripherals).
so here we are 2 kids on 2 strollers, 3 adults with 4 hand carried items.
mamba was the first to arrive at the cabin - mambaprecious #1 sleeping soundly from the paracetamol dose. so now mamba need to take out & carry mambaprecious from the strollers.... leaving the strollers and 2 hand carry items behind. let bee handle that, mamba thought....but out of the blue came this angel in stick to the skin kebaya and carried the items all the way to EY seat 35 A. that's a long way into the airbus cabin. mamba first thought was ....wow! this MH - Malaysian Hospitality drive must really have a great consultants. but when mamba was all settled in the seat, mamba wondered could it be because the hand carried items happens to be a longchamp and a gucci shopping bag.......would the scenario have changed had it been 'dove free with purchase bag' AND a vincci shopping bag......mamba guess we'll never know.

let's believe it's the malaysia boleh spirit!...
...boleh be courteous irregardless of which tickets you hold...

p.s.
mamba is soooo proud of AsFg & Bavon for having at least half a dozen posting while mamba was away...


3 comments:

Anonymous said...

AsFg glad mamba is back!!
Hope holiday went well...

I think its genuine comments.
Tak kan they all need to say it to ALL passengers? Lenguh lah mulut!!
Kapal tu pulak bukan Fokker 12 seater!

Abt the bag.. hmm... GucciPrada of course better than VincciBata..
But, i think memang they all tu helpful lah tak kire apa bag...

But kalau Dove free bag - tak kan bawak ke Airbus - bawak gi surau jer!

mamba said...

mamba just found out from sis (who's sis-in-law works in MH)...they really have an SOP of sorts - for the MH drive....

so AsFG, they might just do that to the chosen one. maybe there's a quota a day...one flight stewardess cover say 10 people.

but mamba must say.....the Fokker 12 seater line is damn menyekik!

Kathryne said...

I'm indeed impressed with the hospitality...
And they r lucky to have complimented Mamba, esp her Halle Berry hairstyle. Mamba tu kan kaki complain? but when it comes to kaki feedback, she's just as good!